|   ENHANCED HEALTH & SAFETY MEASURES

WHAT WE ARE DOING

HELPING EVERYONE KEEP THEIR DISTANCE

  • Floor decals will help Fans navigate the ballpark while practicing physical distancing.
  • Reduced physical contact between Fans, staff and players, including:
    – N
    o autograph sessions with players and mascots allowed,
    – Players, mascots and staff are not allowed to throw baseballs or other items into the seating areas,
    – Promotions and on-field activities are altered for physical distancing between participants.
  • Administration office remains closed to the public.
  • Team Store and Box Office is open with limited hours and capacity. E-mail, phone lines, online ordering and online ticket management are available 24/7.
  • Shaw Park playground remains closed.

OUR TEAM OFF THE FIELD

  • All full-time, part-time and third party staff will complete a daily health and well-being self-certification survey.
  • All staff will wear masks and practice physical distancing at all times.
  • Our changes to Fan-facing interactions, include:
    – No handshakes, high fives or physical greetings with Fans or other staff,
    – Mandatory hand washing with soap and water before the start of each shift,
    – Mandatory continued washing and hand sanitizing for the duration of each shift.
  • Ongoing training as guidelines and procedures are updated.

ENHANCED CLEANING

  • Increased regularity and scope of cleaning throughout Shaw Park. We are especially focused on high traffic areas, elevators, handrails, washrooms, tables/counters, door handles and more.

HAND SANITIZER

  • Hand sanitizing stations for Fan and staff use are available throughout Shaw Park.

TICKETS

  • Digital tickets recommended – All tickets are digital and accessible via Goldeyes AccountManager. Tickets sold on game day will be sent via text or e-mail to the Fan’s device.
  • Cashless transactions are recommended: debit card, credit card, gift card or mobile wallet. Fish Fins are accepted.
  • Physical distancing efforts to reduce Fan contact, including:
    – Limited number of Fans in the Box Office rotunda at a given time,
    – Usage of every other ticket window, limited number of staff,
    – Floor markers to keep Fans distanced inside the Box Office rotunda or at Will Call,
    – Hand sanitizer is available inside the Box Office rotunda.
  • Enhanced cleaning procedures throughout Shaw Park, include sanitizing counters, door handles and more.
  • Self-serve ticket exchanges available via Goldeyes AccountManager. Exchanges are also available over the phone.

RETAIL

  • Cashless transactions are recommended: debit card, credit card, gift card or mobile wallet. Fish Fins are accepted.
  • Physical distancing efforts to reduce Fan contact, including:
    – Limited number of Fans in the Team Stores at a given time,
    – Revised Team Store layouts,
    – Usage of every other register,
    – Floor markers to keep Fans distanced at entrance and at register.
  • Hand sanitizer is available at both Team Stores.
  • Enhanced cleaning procedures throughout Shaw Park, include sanitizing merchandise, fixtures, tables/counters, door handles and more.

FOOD & BEVERAGE

  • Contactless and limited-contact food & beverage experiences available, including:
    – Mobile ordering with express pickup,
    – In-seat delivery for select concessions.
  • Reduced menu offerings to enable speed of service and limit contact.
  • Cashless transactions are recommended, including debit cards, credit cards, gift cards, or mobile wallets. Fish Fins are accepted.
  • All beverages offered with lids or caps. Refills are not offered.
  • Pre-packaged condiments are available at stands, rather than communal condiment carts.
  • All food & beverage staff at Shaw Park will wear face masks at all times.
  • Physical distancing efforts to reduce Fan contact, including:
    – Plastic shield dividers between Fans and staff at some point-of-sale areas,
    – Floor markers to keep Fans distanced in queues,
    – Hand sanitizer is available at all stands.
  • Enhanced cleaning procedures throughout Shaw Park, include sanitizing tables/counters, railings and more.