A-Z Guide

Our Mission Statement

To provide the highest quality of family entertainment possible by providing an outstanding level of customer service to all patrons of the Winnipeg Goldeyes Baseball Club while representing the Goldeyes in a professional and friendly manner.

 

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A

ABM (or ATM)  Automated Banking Machines are located on the Concourse behind Sections J and N.

Alcohol Policy Manitoba provincial liquor laws prohibit fans from bringing alcoholic beverages into Shaw Park. Only alcohol purchased and dispensed by authorized servers will be permitted on the premises. Fans appearing to be under the age of 18 will be required to show appropriate, valid identification. Fans possessing alcohol that do not have proof of being 18 or older may be ejected. Fans passing alcohol to minors will be ejected and may be fined. No guest will be served more than two (2) alcoholic beverages at one time. No alcohol will be sold to intoxicated fans. We reserve the right to refuse the sale of alcohol to any fan. Sales of alcohol on the Concourse level end at the beginning of the 8th inning. Please note that these policies are designed for the safety of all our fans.

Animals Service dogs are allowed into Shaw Park. No other animals are permitted within the ballpark.

Autograph Alley  At the conclusion of most home games, fans can collect autographs from their favourite Goldeyes players, Goldie and Goldette. Simply line up in the aisle between Sections F and G.

B

Baby and Toddler Tickets Children two years old and younger do not need a ticket to enter Shaw Park. However, a ticket must be purchased if this child will be occupying a seat.

Bags Backpacks, diaper bags and other bags are permitted at Shaw Park, provided they can fit under your seat. Please note that these policies are designed for the safety of all our fans.

Banners and Signs Banners containing advertising are strictly prohibited within the ballpark without prior consent from Goldeyes management. Fans may display a sign only if it is in good taste and does not pose an inconvenience to other fans. Nothing may be hung over the field side walls/railings where it could interfere with the game. Nothing may be hung from the Skysuite balconies.

Birthday Parties Birthday Parties are available for all Goldeyes home games. Packages for 10 or more people include food and entertainment, and parties are held in our spacious indoor birthday room. Dates subject to availability. For more information, visit the Birthday Parties page. Arrange your Birthday Party with the Goldeyes group event planners at (204) 982-2273.

Box Office (or Ticket Office) The Ticket Office is located at street level on the west side of Shaw Park. Parking is available along the railroad tracks. The Shaw Park Ticket Office also serves as a Ticketmaster outlet where you can purchase tickets for concerts and other events.

Box Office Game Day Hours: Monday to Friday 9 am to 9 pm | Saturday Noon to 8 pm | Sunday 10:30 am to 3:30 pm

Box Office Non-Game Day Hours: Monday to Friday 9 am to 5 pm | Saturday 10 am to 2 pm | Sunday Closed

Bus Routes Winnipeg Transit routes that stop adjacent to Shaw Park are #10 St. Boniface-Wolseley, #38 Salter-The Forks, #43Munroe, #49 Archibald, #50 Dugald and #56 Aulneau. More routes are available on Main Street or Portage Avenue.

C

Cameras and Video Equipment Fans are permitted to bring cameras and video equipment into Shaw Park provided that they are intended for personal use only. Taping of any game footage is strictly prohibited (please contact the Goldeyes media relations manager to request a media pass). Fans are not permitted to stand in the aisles or obstruct others from viewing the game while taking photographs. Monopods and tripods are not permitted.

Catch and Release Program A special program for Season Ticket holders. Let us know that you won’t be using your tickets by noon on game day and we will try to re-sell your tickets. If we re-sell your tickets, we credit half of the ticket value back into your account and donate the other half to the Winnipeg Goldeyes Field of Dreams Foundation. Start using the program by contacting the Goldeyes Ticket Office at 982-2273.

Cell Phones and Pagers The use of cellular phones and pagers is permitted at Shaw Park, provided such use does not interfere with other fans enjoyment of the game.

Changing Tables Infant changing tables are provided in most washrooms at Shaw Park. Designated family washrooms are also available on the Concourse behind Sections B, I, K, M, N and T.

Code of Conduct The Winnipeg Goldeyes Baseball Club is committed to providing its fans with an enjoyable, safe atmosphere. Our staff will proactively intervene in order to support a family-oriented environment where all guests can enjoy the baseball experience free from the following behaviours:

  • foul or abusive language or gestures
  • intoxication or other signs of impairment
  • inappropriate attire
  • displays of affection not appropriate in a public, family setting
  • disruption of the game or an unauthorized individual on the playing field
  • smoking or tobacco use inside the ballpark facility

If someone interferes with your enjoyment of a game, please contact a Fan Services Rep for assistance. Please note that these policies are designed for the safety of all our fans.

Community Zone The Community Zone provides complimentary tickets to charities and not-for-profit organizations. Learn more here. To receive tickets, send a request in writing to the Goldeyes office.

Concessions Concession stands and kiosks offering a wide variety of meals, snacks and beverages are located along the main Concourse area and on the Skysuite level.

D

Donations and Charitable Contributions All donation requests should be made in writing on company letterhead and dropped off, mailed or faxed to the Winnipeg Goldeyes at least three weeks prior to the date of the event. The nature of the request should be accompanied by sponsoring organization and purpose. We apologize in advance that all donation requests cannot be accommodated. We DO NOT donate to wedding socials, Christmas parties or other general fundraisers. Generally, the Goldeyes donate only to registered children’s charities, baseball teams, community clubs, hospitals, day cares and schools.

Double Suite The Goldeyes Double Suite is the best way to provide your group of up to 50 guests with the ultimate ballpark experience. The Goldeyes Double Suite provides a unique view of the field and includes dedicated food & beverage service, comfortable indoor seating and 40 fixed seats on its private outdoor patio.

The Dugout – Goldeyes Souvenir Store The Dugout – Goldeyes Souvenir Store has two locations at Shaw Park. The seasonal store is located on the Concourse behind Section M and open during all home games. The main store is located at street level adjacent to the Ticket Office and open year-round.

The Dugout’s Game Day Hours: Monday to Friday 9 am to 7:30 pm | Saturday Noon to 6:30 pm | Sunday 10 am to 2 pm

The Dugout’s Non-Game Day Hours: Monday to Friday 9 am to 5 pm | Saturday 10 am to 2 pm | Sunday Closed

Elevators Elevators from the street level to the main Concourse are located at Gates 1, 3 and 4. An elevator from street level to the Skysuite level is located at Gate 4.

Emergency Medical Services and First Aid EMS staff is available at Shaw Park throughout every game to attend to any medical problems that may occur. If you are in need of emergency medical assistance, please alert the nearest Fan Services Rep or go to the Fan Services Booth on the concourse behind Section K.

Employment Opportunities Part-time and game day positions are available at Shaw Park. Most shifts are during evenings and weekends. Watch for the job postings at Goldeyes.com in early April.

Entrances Entrances are located at Gate 1 (Pioneer Avenue), Gates 2 and 3 (grand staircases by the Promenade and railroad tracks) and Gate 4 (security/elevator entrance).

Exchange and Refund Policy Exchanges on tickets (Season, Mini-Pack, or Individual) must be done at least two days in advance of the game date. Exchanges will not be provided on the day of the game that you are unable to attend. There are absolutely NO refunds once a ticket has been purchased.

Exit and Re-Entry Fans may exit Shaw Park at any time. Fans are advised to keep their tickets in the event they need to leave the ballpark and return.

F

Family Washrooms Family washrooms are located on the concourse behind Sections B, I, K, M, N and T.

Fan Interference Interference with a ball in play and trespassing onto the playing field are strictly prohibited by Winnipeg Goldeyes Baseball Club policy. Fans who violate this policy are subject to ejection and/or arrest and prosecution. Please note that these policies are designed for the safety of all our fans.

Fan Mail Letters to Goldeyes players and personnel should be addressed to that individual and sent to the Winnipeg Goldeyes Baseball Club address.

Fan Services Booth The Fan Services Booth is located on the concourse behind Section K. Services provided include questions-and-answers, public address announcements, silent auctions and contest registrations.

Fan Services Representatives Eager to serve our fans needs, Fan Service Reps are available to answer questions and make sure fans have a great time at the ballpark.

Field The Manitoba-grown sod is trucked in from nearby Portage la Prairie. It is comprised of 60% Kentucky Bluegrass, 30% Creeping Red Fescue and 10% Perennial Rye. The field’s dimensions are 325 feet down the lines, 375 feet in the power alleys and 400 feet at centre field.

Field Level Patio The Field Level Patio is the perfect space for your group to mix & mingle while enjoying exciting Goldeyes Baseball. The two-tiered space features comfortable seating for up to 100 guests with a mixture of standard and pub-style tables & chairs, on-location food & beverages, dedicated service staff and a fantastic field-level view on the first base line.

50/50 Draw Fans have the opportunity to participate in a 50/50 draw at each Goldeyes home game. Tickets are available for 3-for-$5, 7-for-$10 or 10-for-$20 with the lucky winner taking home 50% of the funds raised with the remaining proceeds split between the Winnipeg Goldeyes Field of Dreams Foundation and the visiting fundraising group. Winning 50/50 numbers.

Fireworks Fireworks displays are scheduled several times during the season. Stadium lights are turned off so fans can enjoy the fireworks display – please keep this in mind for the interest of your safety. For exact dates, pick up a Goldeyes pocket schedule or visit the Schedule page.

Fish Fins In lieu of gift certificates, we offer $5 Fish Fins. Fish Finscan be used towards anything at the ballpark – tickets, souvenirs, parking, concessions – and they carry no expiry date. Fish Fins can be purchased at the box office or The Dugout – Goldeyes Souvenir Store.

Fish Lines Series Scorecard Fish Lines Series Scorecards features the line-ups for the current series, features and a scorecard. Fish Lines are available for purchase during the game at both locations of The Dugout – Goldeyes Souvenir Store and at various kiosks around the ballpark.

Flex Packs With our Flex Packs you’ll receive On-Deck ticket vouchers that can be redeemed for any number of seats, for any numbers of games, prior to the sale of individual game tickets, providing you with great seat selection!

Foul Balls Fans may keep foul balls hit into the stands. However, fans must not enter the playing field to retrieve balls or otherwise interfere with balls in play. When attempting to catch a foul ball please do not interfere with the game in progress and be respectful of other guests. Please note that these policies are designed for the safety of all our fans. Stay alert at all times for foul balls, bats or broken bat fragments that could land in the seating area.

Front Office The main office for the Winnipeg Goldeyes Baseball Club is located inside Gate 4 (security entrance). Office personnel can be contacted at (204) 982-2273 or by e-mail.

Front Office Game Day Hours: Monday to Friday 9 am to 7:30 pm | Saturday Noon to 6:30 pm | Sunday 10:30 am to 2 pm

Front Office Non-Game Day Hours: Monday to Friday 9 am to 5 pm | Saturday and Sunday closed

G

Goldeyes Historical Display Fans can learn more about the history of the Winnipeg Goldeyes Baseball Club and Canwest Park. The display is located in the street-level rotunda between the Box Office and The Dugout – Goldeyes Souvenir Store. Fans can visit the display during Box Office and Dugout store hours all year long.

Goldeyes Magazine Published four times during the season with feature articles and team information, the new Goldeyes Magazine is one of the most popular sources that fans use to learn about the Winnipeg Goldeyes Baseball Club. Sponsor messages and ads are nicely mixed into the publication to create an attractive keepsake for fans to enjoy. Plus, because of the nature of its contents, each edition of Goldeyes Magazine becomes a collector’s item, meaning your advertisement stays in circulation for years to come. With an average pass-along rate of 5:1, even more people outside the ballpark see your advertisement.

Goldie & Goldette The zany and loveable Goldie and Goldette can be seen throughout Shaw Park during all Winnipeg Goldeyes home games. Young fans wishing to get an autograph from Goldie or Goldette can do so at Autograph Alley following most home games. Simply line up at the bottom of the aisle between Sections E and F.

Goldeyes Home Run Gang For Goldeyes fans 15 and under. Membership in the junior fan club includes tickets, discounts, and plenty of Goldeyes Home Run Gang gear. Learn more here.

Group Events and Tickets Group Events are perfect for family gatherings, work functions, sports team windups, client appreciation events, conferences, youth group outings, field trips… or just some good friends who want to share a fun-filled Goldeyes experience together. Learn more here. Arrange your Group Event with the Goldeyes group event planners at (204) 982-2273.

L

Lost and Found During games, items/articles can be turned in or claimed at the Fan Services Booth. To inquire about lost items following game days, please call the Goldeyes office at (204) 982-2273.

Lost, Stolen or Forgotten Tickets Please remember that game tickets are like money and should be secured at all times. If you forgot your tickets before coming to the ballpark, they can be replaced at the box office for a donation to the Winnipeg Goldeyes Field of Dreams Foundation.

Lost Children or Companions The Winnipeg Goldeyes suggest that a parent or guardian place the ticket in their child’s pocket in order to assist staff in locating their parties. Security, Fan Service Reps and management will help in locating a lost child or companion. All concerns should be directed to the Fan Services Booth on the concourse behind Section K.

M

Mini-Packs Five 10-game Mini-Pack ticket packages are available for fans to choose from. Learn more about Mini-Pack schedules, prices and seat locations here.

Mother’s Lounge The Mother’s Lounge located behind Section T is available to nursing mothers and for the convenience of mothers with young children. For access, please notify the nearest Fan Services Rep for entry.

N

National Anthem Singers National anthem auditions are held in April of each year. If you missed the auditions and are interested in singing during a home game, please send in a resume highlighting similar experiences along with an a cappella version of the national anthems on an audio cassette (non-returnable). Drop-off or mail all materials to the Goldeyes office.

Net The safety net around the home plate area stands 45 feet high and stretches from Sections I to O.

O

Official Game A game is considered official following four-and-a-half innings of play, or five full innings if the Goldeyes are trailing at the time of the delay.

Overhang The only seating at Shaw Park that is under the canopy are rows 19 and 20, in all sections except A, B and C.

P

Parking There are numerous on-site and off-site parking lots around Shaw Park. Fans requiring wheelchair or accessible parking can park near Gate 4 on the west side of the ballpark; our parking attendants are present to help you. Parking for season pass holders is located in the brick-paved lots immediately west of the facility. Additional parking is available just south of the ballpark with access from Pioneer Avenue, William Stephenson Way and Waterfront Drive. Parking maps are available here or at the Box Office.

Path of Dreams The “Path of Dreams” paved brick walkway leads to the main gates at Shaw Park. Personalized bricks can be purchased as a unique way to honour loved ones, celebrate a special event or promote organizations or businesses. Proceeds go toward the Winnipeg Goldeyes Field of Dreams Foundation in support of children’s charities. Learn more here. To order your brick on the Path of Dreams, call the Goldeyes office at (204) 982-2273.

Patio Deck Situated above right field, the spacious open-air Patio Deck at Shaw Park provides a great way for you to mingle with your guests and watch exciting Goldeyes action from one of the best views in the ballpark! This unique area accommodates up to 50 people with your guests seated around cruiser tables in comfortable swivel chairs – great for watching the game! To enhance your event, the Goldeyes provide dedicated service staff and all the other benefits of booking a group outing. Enjoy an all-you-can-eat ballpark-style buffet served right on the Patio Deck!

Playground A playground is available to our young Goldeyes fans beyond Section A. All children must be accompanied by a parent or guardian.

Pre-Game Picnic Park  The Pre-Game Picnic Park is located beyond the right field wall. Pre-game picnics can be arranged for groups of 50 to 1,000. Learn more here. Arrange your Pre-Game Picnic with the Goldeyes group event planners at (204) 982-2273.

Prohibited Items In the interest of fan safety and enjoyment at Shaw Park, Winnipeg Goldeyes management reserves the right to prevent certain items from being brought into the ballpark. Please note that these policies are designed for the safety of all our fans.

Prohibited items include, but are not limited to the following:

  • food, alcoholic beverages or illegal drugs, non-alcoholic beer
  • glass bottles or cans
  • ice chests or hard-sided coolers
  • sticks/clubs (including signs attached to sticks)
  • camera tripods or monpods
  • fireworks and confetti
  • bullhorns, cow bells or other noisemakers
  • animals, except certified services dogs
  • beach balls or other inflatable items
  • bicycles
  • skateboards or roller blades
  • squirt guns or super soakers
  • laser pointers
  • weapons of any kind

Promenade The street-level Promenade, located across from the Box Office and The Dugout – Goldeyes Souvenir Store, features an entertainment stage where local performers begin to entertain crowds 60 minutes before the game. The area is a great pre-game meeting spot.

Promotional Items As always, the Goldeyes have scheduled a number of promotional days this season. For a list of upcoming promotions, visit the Schedule page.

Public Address Messages For a donation to the Winnipeg Goldeyes Field of Dreams Foundation, requests can be made at the Fan Services Booth. Requests must be received by the 3rd inning of the game. Announcements will be accommodated subject to time constraints.

R

Radio All regular season games plus all exhibition games and playoff games are broadcast live on CJNU 93.7FM. Join the voice of the Goldeyes, Steve Schuster, for all the play-by-play action. Goldeyes radio game broadcasts can also be heard through the internet here.

Rain Delays The Goldeyes will attempt to play every game, even if it is raining at game time. Local media are advised about game status as soon as a decision is made. Check for weather and game delay information on the front page or the Goldeyes Twitter page @Wpg_Goldeyes.

Rain Out Policy PLEASE NOTE: This policy is in effect for games postponed and not a regulation game

  • Individual Tickets, Group Tickets and Mini-Packs In the event of a rain out, ticket can be exchanged at the point of purchase for a ticket of equal value for any remaining regular season game during the same season (based on availability).
  • Season Tickets In the event of a rain out, Season Tickets CAN be exchanged. In the event that a game is not rescheduled, Season Ticket Holders will receive a credit toward their Season Ticket renewal.
  • Skysuite Tickets In the event of a rain out, Skysuite Ticket Holders must make alternate arrangements with the Skysuite Leasee.

Refund and Exchange Policy Exchanges on tickets (Season, Mini Pack or Individual) must be performed at least two days prior to the original game date. There are NO exchanges on the day of the original ticket. There are absolutely NO refunds once a ticket has been purchased.

Reserved Ticket Window  Guests may pick up tickets at the dedicated Reserved Ticket Window adjacent to the box office entrance. A photo ID is required of anyone picking up tickets at the Reserved Ticket Window, and tickets will only be released to the individual named on the envelope. If your tickets were ordered through Ticketmaster, the credit card must also be presented. The Reserved Ticket Window will open one (1) hour prior to the start of the event.

S

Season Tickets Season tickets include many extras including discounts, special events the Never a Wasted Ticket and  Catch and Release Programs. Learn more about benefits, prices and seat locations here or by phone at (204) 982-2273.

Schedules Pocket schedules are available at the box office, The Dugout – Goldeyes Souvenir Store and the Fan Services Booth. A month-by-month schedule is also available here.

Scoreboard Located over the right-centre field fence, the scoreboard was manufactured by Daktronics Inc. of Brookings, SD. It stands 50 feet high and more than 65 feet wide and features a 38′ W x 16′ H LED video screen for instant replays, player profiles and between-inning commercials and promotions. The scoreboard also features back-lit and LED screen sponsor advertising as well as a line score to keep fans up-to-date on the statistical side of the game.

Security For the safety of our fans, security personnel are on site during all games. If you have an emergency, please contact the nearest Fan Services Rep or security personnel.

Skysuites Entertain special clients, employees and friends in a luxurious Skysuite and offer your guests a memorable evening at the ballpark. Our private, fully-serviced Skysuites seat up to 21 guests, and feature comfortable outdoor balconies. Also, ask about our Supersuite for entertaining up to 60 guests. Arrange your Skysuite and menu options by calling the Goldeyes office at (204) 982-2273.

Smoking Policy In accordance with City of Winnipeg bylaws, smoking is not permitted in any part of Shaw Park. This includes the outside seating areas of the Skysuites and the Pre-Game Picnic Park. Smoking is permitted on the balconies of the Skysuites level, the Promenade or outside Gate 1. For re-entry, fans must retain their tickets. Smoking e-cigarettes is also not allowed inside Shaw Park.

Standing Room Tickets Standing Room Tickets go on sale once all other seating in the ballpark is sold out. Fans with Standing Room tickets can stand behind any section and must stand behind the white line at the top of each section. These tickets are $4.

Starting Line-Ups and League Standings Starting line-ups, league standings and game promotions can be found every game on the information boards located at Gate 3.

Strollers Strollers are permitted on the concourse area of Shaw Park. Only strollers that, once folded, will fit under a ballpark seat are permitted.

Suggestion Box A suggestion box is available at the Fan Services Booth. We invite any feedback, positive or negative, in helping us constantly improve service to our fans.

T

Telephones Payphones are located on the Concourse behind Sections J and N. A payphone is also available on the Promenade just outside the box office. A courtesy phone for emergencies is also available at the Fan Services Booth.

Ticket Sales

In Person: Please stop by our box office, located on the west side of ShawPark. Around Town: Stop by any Ticketmaster location in Manitoba. By Phone: Call 855-GOLDEYE. On the Web: Visit the Ticketmaster.ca, and order your tickets on a secured site. Links are also available at in our Tickets and Schedule pages.

Ticket Resale The resale of any Winnipeg Goldeyes tickets is strictly prohibited.

Tours Tours of Shaw Park are available for groups with an advanced reservation (subject to the ballpark’s event schedule). Arrange your ballpark tour by call the Goldeyes group event planners at (204) 982-2273.

U

Umbrella and Rain/Sun Protection Policy Rain and sun protection of all shapes and sizes are permitted in the ballpark, as long as they do not interfere with other fans view and/or enjoyment of the game.

W

Washrooms Men’s washrooms are located on the concourse behind Sections C, L, N and T. Women’s washrooms are located behind Sections B, J, M and S. Wheelchair-accessible washroom facilities are available in all men’s and women’s washrooms, with additional unisex facilities with baby changing stations located behind Sections I and M.

Wheelchair Seating Wheelchair seating is available at Shaw Park at the top of Sections G, M, Q, S and T.